Privacy Policy

ESCROWLANCE LTD - PRIVACY POLICY

 

This Privacy Policy explains how Escrowlance Ltd ("Escrowlance", "we", "our", "us") collects, uses, discloses, and protects your personal information when you access or use our crypto escrow platform at https://escrowlance.com ("Platform"). By accessing or using our services, you consent to the data practices described herein.

 

1. OVERVIEW OF PRIVACY COMMITMENT

At Escrowlance Ltd, your privacy is a top priority. We are committed to safeguarding your personal data and providing transparency regarding our practices. We do not sell, rent, or share your personal information with third parties for advertising purposes. We do not display your real username or personally identifiable information to any other user, including your trading partners.

 

2. INFORMATION WE COLLECT

We collect only the information necessary to provide secure escrow services and comply with legal and regulatory requirements.

 

2.1 ACCOUNT REGISTRATION INFORMATION

When you create an account on Escrowlance, we collect:

  • Full name
  • Email address
  • Phone number

This information is mandatory for account creation and communication regarding transactions.

 

2.2 KYC INFORMATION

For regulatory compliance, we require Know Your Customer (KYC) verification for users who transact an aggregate of USD 100,000 or more in the past 12 months. KYC information includes:

  • Government-issued identification document
  • Proof of address
  • Any additional documents reasonably required to verify identity and source of funds

 

2.3 TRANSACTION LOGS

We maintain detailed logs of transactions for compliance and fraud prevention. Specifically, we retain records for users who have transacted an aggregate of USD 100,000 or more within a rolling 12-month period. These logs include:

  • Transaction amounts
  • Time and date stamps
  • Wallet addresses involved
  • Transaction metadata

 

2.4 AUTOMATICALLY COLLECTED INFORMATION

When you access our Platform, we may automatically collect limited technical information including:

  • IP address
  • Browser type and version
  • Device information

This information is used solely for security, troubleshooting, and abuse prevention.

 

3. HOW WE USE YOUR INFORMATION

We use your information strictly for purposes related to providing and improving our services, including but not limited to:

  • Creating and managing your account
  • Facilitating escrow transactions securely
  • Conducting KYC/AML verification where applicable
  • Detecting and preventing fraud, abuse, and unauthorized access
  • Complying with legal obligations under Singapore law

 

4. NO USE OF INFORMATION FOR ADVERTISING

Escrowlance Ltd does not and will not use your personal data for marketing or advertising purposes. Your personal information is never shared with advertisers or third-party marketing platforms.

 

5. ANONYMITY AND DATA VISIBILITY

We prioritize user confidentiality:

  • Your real username is never displayed publicly or to your trading partners.
  • Transaction counterparties only see anonymized identifiers needed for the transaction.
  • Your contact details (email, phone number) are never disclosed to other users.

 

6. LEGAL BASIS FOR PROCESSING

We process your personal data based on the following lawful bases:

  • Contractual necessity: To fulfill our obligations in providing escrow services.
  • Legal obligations: To comply with Singapore regulatory frameworks including KYC and AML requirements.
  • Legitimate interests: To maintain the security and integrity of our Platform.

 

7. DATA RETENTION

We retain personal data as long as necessary to fulfill the purposes outlined in this Policy and to comply with applicable laws. Specifically, transaction records for users meeting the USD 100,000 threshold in a 12-month period are retained for a minimum of 5 years as required under Singapore law.

 

8. DATA SECURITY

Escrowlance Ltd implements robust security measures to protect your information:

  • Encrypted data transmission via SSL/TLS
  • Secure storage of sensitive KYC documentation
  • Access controls ensuring that only authorized personnel have access to personal data

However, no system is entirely immune from security threats. Users acknowledge and accept the inherent risks of transmitting data over the internet.

 

9. YOUR RIGHTS

Under the Singapore Personal Data Protection Act (PDPA), you have the following rights:

  • Access: Request access to your personal data held by us.
  • Correction: Request correction of inaccurate or outdated data.
  • Withdrawal of consent: Withdraw consent for processing where applicable, subject to regulatory obligations.

To exercise these rights, please contact us at [email protected].

 

10. DATA DISCLOSURE

We do not sell, rent, or trade your personal data to third parties.

We may disclose your information:

  • To comply with applicable laws, regulations, or legal requests
  • To enforce our Terms of Service or protect our legal rights
  • To payment processors and compliance service providers strictly for KYC/AML purposes, under confidentiality agreements

 

11. INTERNATIONAL DATA TRANSFERS

Escrowlance Ltd is based in Singapore. If we transfer personal data outside Singapore, we ensure appropriate safeguards are in place to protect your data as required under Singapore law.

 

12. COOKIES AND TRACKING TECHNOLOGIES

Escrowlance Ltd uses minimal cookies necessary for core functionality, security, and user authentication. We do not use cookies for advertising, profiling, or tracking your online behavior outside our Platform.

 

13. CHILDREN’S PRIVACY

Our services are intended for adults aged 18 and above. We do not knowingly collect information from individuals under 18 years of age.

 

14. THIRD-PARTY SERVICES

Our Platform may contain links to third-party websites. Escrowlance Ltd is not responsible for the privacy practices of those websites. Users are encouraged to review their respective privacy policies.

 

15. CHANGES TO THIS PRIVACY POLICY

We may revise this Privacy Policy from time to time. We will notify users of any material changes via our Platform. Your continued use of Escrowlance constitutes acceptance of the updated Policy.

 

16. CONTACT INFORMATION

If you have any questions or requests related to this Privacy Policy, please contact us at:

Escrowlance Ltd
Email: [email protected]
Website: https://escrowlance.com

By using our Platform, you confirm that you have read, understood, and consent to the practices described in this Privacy Policy.